Refund Policy

Last Updated: July 4, 2026

Thank you for choosing Fastag Visakhapatnam. This Return & Refund Policy explains the conditions under which refunds may be issued for services offered through our website.

By using our website or purchasing our services, you agree to this policy.

  1. Nature of Our Services

Fastag Visakhapatnam provides FASTag-related assistance and support services. As many of our services involve processing requests and administrative work, refunds may not be available once the requested service has begun.

  1. Eligibility for Refunds

A refund may be considered in the following situations:

  • A payment was charged more than once for the same service.
  • A payment was made due to a technical error.
  • The requested service cannot be provided due to reasons within our control.
  • A refund is otherwise required under applicable law.

Each refund request will be reviewed individually.

  1. Non-Refundable Situations

Refunds will generally not be provided if:

  • Incorrect information or documents were submitted by the customer.
  • The customer changes their mind after the service has started.
  • Delays occur because of banks, government authorities, or third-party service providers.
  • The application is rejected due to customer ineligibility or incorrect documentation.
  • The service has already been successfully completed.
  1. Cancellation Policy

Cancellation requests should be submitted as soon as possible.

If processing has not yet started, we may be able to cancel your request. Once processing has begun, cancellation may not be possible.

  1. Refund Processing

If a refund is approved:

  • The refund will be made using the original payment method whenever possible.
  • Refund processing may take 7–14 business days, depending on your bank or payment provider.
  1. Third-Party Charges

Fees charged by banks, payment gateways, issuing authorities, or other third parties may not be refundable unless required by law.

  1. How to Request a Refund

To request a refund, please contact us with:

  • Your Full Name
  • Registered Mobile Number
  • Payment Date
  • Transaction ID or Payment Reference
  • Reason for the refund request

We may request additional information to verify your request.

  1. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Any updates will be published on this page with the revised effective date.

  1. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a refund, please contact us.

Fastag Visakhapatnam

Website: https://fastagvisakhapatnam.com

Email: shoponline@fastagvisakhapatnam.com

Phone: +919392039927