FASTag has made toll payments across India’s national highways quick and hassle-free. However, users may occasionally face issues such as failed toll deductions, double deductions, low balance alerts, blacklisted FASTags, KYC updates, tag replacement, or recharge failures. In such situations, contacting your FASTag issuing bank’s customer care is the fastest way to resolve the issue.
Every bank that issues FASTags has a dedicated customer support team to assist customers with account-related queries. You should always contact your issuing bank first for issues related to your FASTag account, wallet balance, KYC, recharge, refunds, or tag replacement. The official list of issuer bank helpline numbers is maintained by NPCI.
When Should You Contact Your FASTag Bank?
You can call your bank’s FASTag customer care if you experience any of the following:
- FASTag not working at toll plazas.
- Wrong or double toll deduction.
- FASTag blacklisted or inactive.
- Recharge completed but balance not updated.
- KYC verification or document update.
- Lost or damaged FASTag.
- Vehicle ownership transfer.
- FASTag closure and security deposit refund.
- Annual Pass or toll-related account assistance.
- Transaction disputes or refund status.
Benefits of Calling the Official FASTag Customer Care
- Quick resolution from authorized bank representatives.
- Safe assistance without sharing details with unknown persons.
- Faster complaint registration and tracking.
- Help with wallet balance, recharge, and account management.
- Support for replacing damaged or lost FASTags.
- Assistance in updating vehicle or KYC details.
General FASTag Helpline
Apart from bank-specific customer care numbers, users can also contact the National Highway Authority’s toll-free helpline:
NHAI / NETC FASTag Helpline: 1033
This helpline is useful for toll plaza-related complaints, incorrect toll deductions, emergency assistance, and general FASTag guidance. Bank-specific account issues, however, are generally handled by the issuing bank.
Important Tips Before Calling Customer Care
Before contacting the bank, keep the following information ready:
- Vehicle Registration Number (RC Number)
- Registered Mobile Number
- FASTag ID (if available)
- Date and time of the transaction
- Toll Plaza name (if applicable)
- Transaction SMS or screenshot
- Bank account or wallet details linked to the FASTag
Having these details available helps customer support resolve your issue more quickly.
Stay Safe from FASTag Scams
Always contact your bank using the official customer care number listed on the NPCI website or the number printed on your FASTag. Never share your OTP, banking PIN, CVV, internet banking password, or UPI PIN with anyone claiming to be customer support. Genuine bank representatives will never ask for these confidential details.
Conclusion
Whether you need help with FASTag recharge, refund, KYC, replacement, or toll deduction disputes, your issuing bank’s customer care is the most reliable source of assistance. Save your bank’s official FASTag helpline number so you can get quick support whenever you travel.
NHAI FASTag Helpline No. – 1033
| Sr No. | Issuing Bank | Customer Care Helpline No |
| 1 | Airtel Payments Bank | 400/8800-688-006 |
| 2 | AU Small Finance Bank | 1800-258-7300 |
| 3 | Axis Bank Ltd | 1860-419-8585 |
| 4 | Bank of Baroda | 1800-103-4568 |
| 5 | Bank of Maharashtra | NA |
| 6 | Canara Bank | 1800-103-3568 |
| 7 | Central Bank of India | 1800221911 |
| 8 | City Union Bank Ltd | 1800-258-7200 |
| 9 | Cosmos Bank | 1800 233 0234 |
| 10 | Equitas Small Finance Bank | 1800-103-1222 |
| 11 | Federal Bank | 1800-266-9520 |
| 12 | FINO Payments Bank | 022-6868-1414 |
| 13 | HDFC Bank | 1800-120-1243 |
| 14 | ICICI Bank | 1800-210-0104 |
| 15 | IDBI Bank | 1800-266-1962 |
| 16 | IDFC First Bank | 1800-266-9970 |
| 17 | Indian Bank | NA |
| 18 | IndusInd Bank | 1860-210-8887 |
| 19 | J&K Bank | 1800 572 1370 |
| 20 | Karnataka Bank | 18005722061 |
| 21 | Karur Vysya Bank | 1800-102-1916 |
| 22 | Kotak Mahindra Bank | 18-602-666-888 |
| 23 | Nagpur Nagarik Sahakari Bank | 1800-266-7183 |
| 24 | PAYTM Bank | 1800-120-4210 |
| 25 | Punjab National Bank | 1800-419-6610 |
| 26 | Saraswat Bank | 1800-229-999/1800-266-5555 |
| 27 | South Indian Bank | 1800-425-1809 |
| 28 | State Bank of India | 1800-110-018 |
| 29 | Thrissur District Cooperative Bank | 18004255705 |
| 30 | UCO Bank | 18005721371 |
| 31 | Union Bank of India | 1800-258-6400 |
| 32 | YES BANK | 1800-3000-1113 |
| 33 | Dombivali Nagari Sahakari Bank | 1800-233-1700 |
B2C Portal for customers of NHAI FASTag/Wallet
Login https://fastag.ihmcl.com/
Download “My FASTag” App now!
